lgoliveFrequently Asked Questions

No. We at lgolive allow one account per person. If you attempt to register multiple accounts using the same identity, email, or payment method, we will close all duplicates and may forfeit associated balances. During registration and KYC verification, we collect your personal details, phone number, and identity document to ensure compliance with this rule. If you have forgotten your password or cannot access your current account, contact our support team instead of opening a new account.

When you open an lgolive account, we collect your username, email address, mobile number (Indonesian format), password, and date of birth. After registration, we ask for identity verification (KYC)—typically a copy of your national ID or passport and a current address proof. This verification is mandatory before you can withdraw funds. We use this information to confirm your eligibility, comply with anti-money-laundering rules, and protect your account from fraud.

We at lgolive accept deposits via local payment, online payment, e-wallet, mobile banking, and local payment. To deposit, log in to your lgolive account, click on the Deposit section, and select your preferred e-wallet. Enter the amount, and we generate a payment request. Open your e-wallet app, scan the QR code, or tap the payment link, confirm the transaction, and your lgolive balance updates immediately upon successful payment. No additional verification is required for deposits under standard limits. If your deposit does not appear within a few minutes, check your e-wallet transaction history and contact our support team.

If your deposit or withdrawal does not complete, check your payment method first—your bank or e-wallet app will show the transaction status. If the payment was deducted from your account but your lgolive balance was not credited, the transaction may be pending. We recommend waiting up to one standard banking day before contacting support. For withdrawals, your bank or e-wallet provider may delay processing due to verification checks or system maintenance, especially during holidays like Idul Fitri or Idul Adha. Our support team can investigate and help trace the status of incomplete transactions.

We at lgolive periodically offer welcome bonuses or promotions for new and existing members. Any bonus offer comes with specific terms—such as a minimum deposit amount, a playthrough requirement, allowed game types, and an expiry date. Before accepting a bonus, read the full terms on the promotion page. Bonus balances are typically forfeited if you do not meet the playthrough requirement within the specified window, and you cannot withdraw bonus funds directly; only winnings generated from bonus play may be withdrawable after terms are met. If you have questions about a specific offer, contact our support team.

Before you start using lgolive, familiarise yourself with our full Terms of Use, which explain market rules for football betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots, and esports markets. Each game category has distinct settlement rules—for example, football matches settle after the final whistle, live-dealer games settle immediately on outcome, and slots spin results settle instantly. Our Terms also cover account suspension, dispute resolution, and jurisdiction restrictions. Understanding these rules helps you avoid confusion when placing your selections.

If you wish to request deletion of your personal data from our lgolive records, contact our support team via email and clearly state your request. We will confirm your account details and any outstanding balance before proceeding. If your account contains funds, you must withdraw or forfeit them before we can delete your record. We may retain transaction history and identity documents as required by law or anti-money-laundering regulation, even after account closure. Our support team will guide you through the process and inform you of any data we must retain.

Our support team is available to assist with account issues, transaction queries, bonus questions, and technical problems. You can reach us through the support contact form on our website or by submitting a support ticket from your lgolive account dashboard. Please include your username, account email, and a clear description of your issue. We aim to respond within one standard business day. For urgent account security concerns (such as suspicious login attempts), contact support immediately and do not share your password or one-time codes with anyone.